NEW CURBSIDE POLICY
WE ARE SWITCHING TO CURBSIDE SERVICE ONLY!
As the COVID-19 situation continues to develop, we are increasing our biosecurity measures to keep you and our team as safe as possible.
First, please call our main phone line (406-255-0500 and press option one) when you arrive at the clinic. Next, one of our team members will proceed to your passenger side of your vehicle to talk with you about your appointment and any specific concerns.
Second, our team member will bring your pet into the hospital for examination. All pets need to be in a carrier or on a leash.
After the examination, the Doctor or team member will either return to your car or call you with information regarding the examination findings and recommendation for therapy (if needed).
When the appointment is finished, a team member will bring your pet out to your car. Payment may be done over the phone (credit card) or curbside (cash).
The same protocol will be in place for medication and food pick-ups. Calling ahead to let us know you are coming and when you will arrive will help tremendously.
We recognize this will be a very different experience for you and as much as we love our clients, this will be a huge adjustment for us as well. Spending time in the exam room with you is something we truly love and will miss during this disruption.
Please know we will do our best to make this as smooth as possible. With other clinic closures in Billings, we are trying our best to accommodate the community’s needs while keeping everyone as safe as possible. We appreciate your patience as we navigate this dynamic COVID-19 situation together.
Stay safe and stay well.