Mon - Fri: 7:00am - 6:00pm
Sat: 9:00am - 6:00pm
Sun: Emergencies

Best Friends Animal Hospital COVID-19 Protocol

 

Dear Clients,

In light of the recent health concerns associated with COVID-19, we are changing some of our protocols at Best Friends Animal Hospital.

We are open and plan on continuing with our regular schedule unless staff shortages make that impossible.  Staff members will wash hands for 20 seconds or use an alcohol-based sanitizer before and after handling all animals.  To date, it does not appear that pets can contract the disease, but they may be able to carry it on their fur and skin.  Staff members will refrain from all physical contact with clients, including handshakes.   Clients will be encouraged to use hand sanitizer upon entering the building.

Although we will strive to keep on schedule, please be patient if we run behind due to the extra safety and sanitation steps.  Allow extra time for your appointment and know we are open to having you and your pet wait in your car, if needed.

We are increasing the number of times we sanitize public use areas.  We will sanitize all room surfaces between patients.  If you would prefer to wait in your vehicle until an exam room is open, please mention this when you schedule your appointment and you can call us when you arrive.  We will then call you when we are ready for you to come in.

Feel free to use our online store to have medication and food delivered directly to your door – call us if you have questions on how to set this up and we can help over the phone.  The online store can be accessed through our website or via this direct link: https://bfahmt.vetsfirstchoice.com/  If you need pet medications or food from our clinic, one option is calling in and paying with a credit card.  When you arrive to pick up the item you can call us and we can bring it out to your car.

Please be mindful of self-quarantine rules in the event that anyone in your household is exposed or sick from the virus.  Please do not come into our building if you are sick and inform us if the pet has been exposed to sick or quarantined people prior to entering the building.  Please limit the number of people coming to the appointment – ideally only one knowledgeable, healthy person should accompany the animal.

For pets that are boarding or staying at our facility, we cannot take any toys or bedding.  Food and medications are the only items that can accompany a pet from home.

We hope you all remain healthy and know our goal is to provide continued medical, surgical and urgent care for your pet.

Sincerely,

Best Friends Animal Hospital and Urgent Care Center